We want you to LOVE your product. If you are in need of an exchange or return please use our portal below.
In the event you need to make a return/exchange please have your order number and shipping zipcode in hand and visit our online portal here:
If you purchased the $1.98 free returns for store credit or exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns portal by clicking here. Enjoy an extra 10% credit when choosing the exchange/store credit options. If you did not purchase the $1.98 free return or exchange protection at the original time of checkout or are wanting to return for a refund, you will be responsible for returning the product. You are able to purchase a return label through our returns portal at your cost.
To be eligible for refund or exchange, items must be in new condition, unworn, unwashed and all tags attached on every item. Clearance items are not eligible for return or exchange. Please note: if items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair they will not be valid for return and no refund will be issued. It must also be in the original clear packaging (if possible). If you don't have the original packaging, please put clothing items in a plastic bag to protect them in shipping. Returns and exchanges are accepted 10 days after order delivery date.
Defects must be reported before items are worn, washed or tags have been removed.
All clearance items are FINAL SALE. Items are not eligible for exchange or refund. Therefore if your order is strictly final sale items be sure to unclick the re:do option.
Re:do Free Unlimited Return for Store Credit or Exchanges is not applicable to clearance and sale items even if purchased with your items. Once you have checked out with re:do please note that it is NOT refundable!
If you would like to purchase your own return label please return here:
700 W 1700 S
Bldg. 29 Ste 111
For all other FAQs, please visit our FAQ page.